Legal

Privacy Policy

Last updated: June 2026

1. Introduction

Telico ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable privacy laws.

2. Information We Collect

We may collect the following types of personal information:

  • Contact information (name, email address, phone number, company name)
  • Business information (traffic profiles, routing requirements, account details)
  • Technical information (IP addresses, device information, usage data)
  • Communications (emails, messages, support requests)

3. How We Use Your Information

We use your personal information to:

  • Provide and improve our wholesale voice services
  • Process requests and inquiries
  • Send service-related communications
  • Maintain security and prevent fraud
  • Comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share your data with:

  • Service providers who assist in delivering our services
  • Telecommunications carriers for routing purposes
  • Legal authorities when required by law

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy, unless required by law to retain it longer.

7. Your Rights

Under POPIA, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Object to processing of your information
  • Withdraw consent where applicable

8. Cookies

We use cookies to improve user experience and analyze website traffic. You can control cookie settings through your browser preferences.

9. International Data Transfers

Your information may be transferred to and processed in countries other than South Africa. We ensure appropriate safeguards are in place to protect your data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website.

11. Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us at:

Email: info@telico.co.za
Address: South Africa